Complaints / Dispute Resolution

Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, Website: https://adr.coi.cz/cs .

The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz , is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

In the resolution of disputes between seller and buyer arising from the purchase contract, the EU platform for online dispute resolution can also be used: https://ec.europa.eu/consumers/odr .
In this context, we refer you to our email address: shop@pelek.eu .

We always try to resolve all disputes arising from our contract amicably.