Return conditions

PELEK Distribution s.r.o. for the sale of goods through the online shop pelek.at, under the name PELEK Distribution s.r.o.


Customer service

  1. Contact details: Email: info@pelek.at , telephone: +420 705 724 353

  2. Customer service availability.
    We provide customer service via the telephone number and email address indicated above on business days from 9:00 a.m. to 5:00 p.m.

  3. Processing time for your request or complaint.
    Your request will be processed within 2 working days (48 hours) processed; this period may be extended by weekends and public holidays in the Czech Republic.


Right of withdrawal from the purchase contract

  1. The consumer has the right to withdraw from the purchase contract without giving any reason within 14 days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods (or the last item, partial delivery, or part, if the order concerns several items or partial deliveries), to withdraw.

  2. Where can you exercise your right?
    If you wish to withdraw from the contract, inform us through your user account.
    You can also contact us by email at info@pelek.at or by phone at +420 705 724 353 contact us.
    Withdrawal may be made by any clear statement (e.g. by email).
    You can use the attached Model withdrawal form use it, but its use is not mandatory.

  3. Address for returning goods.
    The return label is normally available in your user account at pelek.at available.
    If the label was not provided, send the goods to the following address:
    PELEK Distribution s.r.o., Kirilovova 181, 739 21 Paskov, Czech Republic.
    Please contact us in advance at info@pelek.at or +420 705 724 353so that we can register your return and agree on the next steps.

  4. Withdrawal within the applicable period.
    To comply with the withdrawal period, it is sufficient to send the notice before the end of this period.

  5. Further information about the return conditions can be found in our General Terms and Conditions.


Consequences of withdrawal from the purchase contract

  1. What happens if you withdraw from the contract?
    In the event of withdrawal from the contract, we will reimburse you without undue delay, and no later than within 14 days from the day on which we received notice of your withdrawal, all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us).

  2. Refund.
    We will use the same means of payment for the refund as you used for the original transaction, unless we have expressly agreed otherwise.
    You will not be charged any fees for the refund.
    We may withhold the refund until we receive the returned goods or until you provide proof that you have sent the goods - whichever occurs first.

  3. Obligation to return the goods.
    You must return the goods without undue delay, but no later than within 14 days return or hand over the goods from the day on which you informed us of your withdrawal from the contract.
    The deadline is met if you send the goods before this period expires.

  4. Return shipping costs.
    The customer bears the direct return shipping costs.

    If the value of the returned product exceeds 40 EUR excluding shipping costs (from 40.01 EUR), we will cover the return shipping costs.

    If the nature of the product makes normal postal shipment impossible, you must bear the costs yourself.

  5. Reduction in the product’s value.
    In the event of withdrawal, you are responsible for any reduction in the value of the returned goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality.
    If you return damaged or incomplete goods, we reserve the right to compensate for the damage in accordance with the reduction in value, which we will deduct from the refunded amount.
    We assess each case individually and inform you of the outcome by email.

  6. Situations in which withdrawal from the contract is not possible.
    These cases are described in Article 3.6 of the General Terms and Conditions.


Model withdrawal form for the contract of sale

Seller identification: PELEK Distribution s.r.o.,
Registered office: Vlkova 532/8, 13000 Prague, Czech Republic,
VAT ID No.: 26719941
(If you wish to withdraw from the contract of sale, you can complete and return this form to us.)
— Return address: PELEK Distribution s.r.o., Kirilovova 181, 739 21 Paskov, Czech Republic,
info@pelek.at ,  +420 705 724 353
— I hereby inform you that I withdraw from the contract of sale for the following product / service:
— Ordered on / Received on:
— Consumer’s name:
— Consumer’s address:
— Consumer’s signature (only if the form is sent in paper form):
— Date: