SELLER TERMS AND CONDITIONS / GENERAL
TERMS AND CONDITIONS FOR B2C
General terms and conditions of business
PRINCIPAL ELEKTRIK s.r.o. for the sale of goods via
the online shop at pelek.eu with the name PRINCIPAL ELEKTRIK s.r.o.
Contents
1. Contact details
1.1 Operator of the online shop:
PRINCIPAL ELEKTRIK s.r.o.
Location: Osadní 869/32, 17000
Prague, Czech Republic
VAT ID No.: 03402614
Tax number: CZ03402614
Authorized representative: Sergii Kryvulia
Registration Court / Commercial Register: Municipal Court Prague Registration Number: 231166
Address of the company: Peteřska nam
2, 11000 Prague,
(hereinafter “ Seller ” or “ we ”)
Phone: +420774242766
Email: shop@pelek.eu
Customer Service: We offer support to our customers at the above mentioned
Telephone number and email on weekdays from 9:00 a.m. to 5:00 p.m.
2. Basic concepts
2.1 These general
Terms and Conditions (hereinafter " Terms and Conditions ") of the Seller
regulate the mutual rights and obligations of the contracting parties in connection with or
based on the purchase contract (hereinafter referred to as “ purchase contract ”)
concluded between us and consumers
or entrepreneurs (hereinafter " customer "
or “ you ”) via PRINCIPAL ELEKTRIK s.r.o. on pelek.eu.
2.2 Online shop. The online shop
of the seller (hereinafter " online shop ")
is operated on the website pelek.eu PRINCIPAL ELEKTRIK s.r.o. .
2.3 What can you buy from us? In our
Online shop PRINCIPAL ELEKTRIK s.r.o. you can purchase goods that we display and offer. If the goods
a license for use is offered, then this too.
2.4 Who is considered a consumer? A consumer is any natural
Person who, outside the scope of his commercial activity or outside the scope of self-employment,
exercise of their profession concludes a purchase contract with us or otherwise legally
(hereinafter referred to as “ consumer ”).
The online store is intended only for customers who are consumers.
Sales to companies are not possible.
2.5 Goods with digital content. For contracts for the supply of goods with digital content
These Terms and Conditions apply accordingly, unless otherwise stated. Digital
Content is data that is created and provided in digital form.
2.6 Goods with digital elements.
Contracts for the supply of physical data carriers used exclusively as carriers
digital content, these Terms and Conditions apply accordingly, unless otherwise specified.
Digital content is data that is created and delivered in digital form.
2.7 Return of electrical appliances. In
Reference to the obligations under Section 38 of Act 185/2001 Coll. on waste, as amended
later regulations, we inform customers that old electrical appliances
can be handed in free of charge for disposal at the following address: Kirilovova
181, 739 21 Paskov, .
3. Information to customers before conclusion of the purchase contract
3.1 Authorization of the Seller and Control Authorities. We are
authorized to sell goods on the basis of a business license. The trade supervisory authority
is carried out by the competent trade supervisory authority within its responsibilities.
on personal data is the responsibility of the Office for Personal Data Protection. The Czech Trade Inspection Authority, within the specified scope, supervises, among other things, compliance with the Act
No. 634/1992 Coll., on consumer protection.
3.2 Illustrative character. The photos you see on our website
see are for illustrative purposes only.
3.3 Additional costs. We do not charge any additional costs for
Telecommunications means (e.g.
if you contact us at our
phone number, you only pay your regular rate for the call).
3.4 Consumers have the right to withdraw from the contract without giving any reason.
to withdraw from the purchase contract within at least 14 days, which may not be later than the day of receipt of the goods (or
of the last product, partial delivery or last piece in the case of a contract for
several pieces from one order or the delivery of goods in several partial deliveries or pieces). The seller may grant a longer period.
the deadline, it is sufficient if you send us notification of the exercise of the right of withdrawal from
send the contract.
3.5 Form for withdrawal from the purchase contract.
To exercise your right to withdraw from the contract, you must
clearly, either by email, telephone or address, or other
To do so, you can use the attached sample form for withdrawal from
the purchase contract, but it is not your obligation.
3.6 When you are not entitled to withdraw from the purchase contract
The customer is not entitled to withdraw from the following contracts:
3.6.1 on the delivery of goods that have been adjusted
and/or at the customer's request
or created for him ;
3.6.2 about the delivery
of goods whose price is subject to fluctuations
of the financial markets, which are beyond our control, during the period
for withdrawal from the purchase contract;
3.6.3 on the delivery of goods which
are perishable and goods which have been irrevocably mixed with other goods after delivery ;
3.6.4 on the delivery of goods in sealed
Packaging that the consumer removes from the packaging
and for reasons of health protection or hygiene, cannot
can be returned after the consumer has opened it, which also applies to audio or video recordings and computer programs , provided that the customer has damaged the original packaging;
3.6.5 about accommodation,
Transport of goods, hire of vehicles, catering or leisure activities, if these are to be performed on a specific date or within a specific period according to the contract;
3.6.6 on the supply of newspapers, periodicals or magazines with
Exclusion of contracts for subscriptions to their supply;
3.6.7 on the provision
of services when they have been fully provided; in the case of a fee-based provision,
only if they are made with the prior express consent of the consumer
The period for withdrawal from the contract has begun and the trader has informed the consumer before the conclusion of the contract
has informed that the right to withdraw from the contract expires upon provision of the service;
3.6.8 on urgent
Repairs or maintenance work to be carried out at a specific location at the express request of the consumer; however, this does not apply to the carrying out of work other than that requested
Repairs or the supply of goods other than spare parts necessary for carrying out the repair
or maintenance is required;
3.6.9 on the supply of digital content if it has not been supplied on a material carrier and with your prior express consent before
Expiry of the period for withdrawal from the purchase contract and we have notified you before conclusion
of the purchase contract that in this case you have no right to withdraw from the purchase contract
to resign.
3.7 Value of returned goods and associated
Costs for returning the goods. You will bear the direct costs for returning the goods. If
the value of the returned goods exceeds 990 CZK (990.01
CZK excluding shipping costs), the seller shall bear the costs of return.
3.8 Refund of the purchase price. In case
of withdrawal from the purchase contract within the withdrawal period, we are obliged to refund the purchase price
refund (except for additional costs if you choose another method of
delivery than the cheapest standard delivery offered by the seller), namely
using the same payment method as used for payment, unless we agree otherwise,
at the latest within 14 days from the date on which we receive the returned goods or
it is reliably proven that it was sent. You will not be charged any fees for this
If we do not receive the goods back, we are entitled to charge you the purchase price
non-refundable.
3.9 Address for returning the
Goods. The return label is usually in the user account on
pelek.eu. If we have not provided a return label, please use
the address Kirilovova 181, 739 21 Paskov, . Alternatively, please contact us
via the email address shop@pelek.eu
or phone number 601548120 to guarantee your rights to return the goods and to obtain an individual
process to be agreed.
3.10 Gift. If the customer receives a gift along with the goods
a gift is provided, the gift contract between us and the customer
subject to the suspensive condition that in the event of withdrawal from the purchase contract
by the customer or on our part the gift contract regarding such a gift
loses its effectiveness and the customer is obliged to return the gift to us together with the goods.
4. Process of concluding the purchase contract
4.1 Create order. The customer can
select one or more goods by placing them in the virtual shopping cart,
where the customer can view the selected goods, change the quantity or
from the shopping cart. By pressing the “Checkout” button, the customer is prompted to
Enter delivery information and select the payment method. Before completing
When placing an order, the customer has the option to change the data he has provided in
the order, including the customer data if necessary. By clicking on the button " Order binding "
the ordering process is completed and the purchase contract is concluded.
4.2 Acceptance of the Terms and Conditions. By submitting the order
confirm that you have read these Terms and Conditions and agree to our policies
agree to the processing of personal data.
4.3 Consent of the legal representative in the case of minors
Customers. If a minor customer purchases something in our online store,
the prior consent of his legal representative is required.
4.4 Properties of the goods. The customer is obliged
Before completing the order, please inform yourself about the properties, type and recommended
By placing an order, the customer confirms that he/she
has familiarized himself with this information and understands it.
4.5 Order confirmation. The seller
confirms receipt of the customer’s order by sending the customer an order confirmation
by email. This order confirmation is for information purposes only
of the customer that the order has been received and within 2
working days after the customer’s order. The purchase contract is already
The order is concluded at the moment you click on the “ Order binding ” button.
4.6 Contract language. The contract language is Czech.
4.7 Obligations arising from the purchase contract. With the conclusion
of the purchase contract, we undertake to hand over the purchased goods and to allow you to purchase
of ownership of the goods. By concluding the purchase contract, you agree to
to accept and pay us the price of the goods.
4.8 Copy of the Terms and Conditions and form for withdrawal from
Purchase contract. The customer receives a copy of the concluded purchase contract, ie the current
Version of these Terms and Conditions. The consumer will also receive a form for withdrawal from the
Purchase contract within the statutory period.
5. Price of goods and payment methods
5.1 Price. All prices of goods are stated in Czech crowns (Kč) and
are inclusive of VAT.
5.2 Payment options. The payment methods for the price
of the goods and any costs incurred for the delivery of the goods can also be found on the page with
the seller's description. We reserve the right to use a partial payment method in individual cases
not offer to the customer. The customer has the option:
5.2.1 PayPal (The customer
will be redirected to PayPal, where he pays the purchase price from his PayPal account and this
in accordance with the PayPal Terms of Use, available at https://www.paypal.com )
5.2.2 Payment by card
5.2.3 Payment by bank transfer or
Instant bank transfer
5.2.4 Apple Pay, Google Pay
5.3 Unrealistic price of the goods. In case
the display of an unrealistic price of 0 CZK or the display of a price that is significantly out of line with the market, where
a non-market price is considered to be a price that is below our purchase price, we reserve the right to exclude this item from your offer at the conclusion
of a purchase agreement. You will be notified of this via email.
5.4 Form of the invoice. We agree that invoices
sent electronically to your email address.
5.5 Full payment of the purchase price. We retain
We retain ownership of the goods until the purchase price has been paid in full
in accordance with the relevant purchase agreement.
6. Delivery of goods and place of performance
6.1 Delivery of the goods. The goods will be delivered within
Delivery time specified for the respective type of goods. We undertake to deliver the goods within 30 days at the latest. Any changes in the delivery time
We will always inform you of the delivery.
Together with the purchase price, you are also obliged to pay us any costs that may arise for
Packaging and delivery of the goods in the agreed amount, as well as a surcharge for the chosen payment method. Unless expressly stated otherwise, the purchase price also includes the price
for the delivery of the goods. Before concluding the purchase contract, you will be informed
the final price, which includes packaging and transport costs.
6.2 Delivery address. The goods will be delivered to the address provided by the customer in
the order.
6.3 Method of transport. The customer can
choose the method of transporting the goods to any address specified in the order.
6.4 Repeat delivery and associated costs.
If, for reasons within your control, the goods are repeatedly
or must be delivered in a different manner than specified in the order, you are obliged to pay the costs
for repeated delivery of the goods or the costs of an alternative delivery method.
6.5 Acceptance of the goods.
Acceptance of the goods by the customer, the risk of damage and accidental
deterioration of the quality of the purchased goods to the customer. If the customer returns the goods from the carrier
should take over, the risk
of accidental loss and accidental deterioration of the quality of the purchased goods to the customer,
as soon as he has been given the opportunity to dispose of the goods, but not before
specified time of delivery.
6.6 Obligations of the customer upon receipt of the goods.
Upon receipt of the goods, you are obliged to check them and to be sure of their properties
(in particular whether you have received the right type of goods, whether the goods have the agreed quality,
whether the goods in its packaging contain everything that should be included according to the instructions). In case
visible damage to the shipment by the carrier, the customer is obliged to return such shipment
not to be accepted from the carrier at all. We assume no responsibility for damage caused by the carrier,
or late delivery of the goods, regardless of the reason for the delay.
6.7 Damage that may be incurred by the Seller due to non-acceptance of the goods. If the Customer does not accept the goods upon delivery
by the carrier, the goods will be returned to the seller and at the same time the customer
If the customer does not withdraw from the purchase contract within 14 days of unsuccessful delivery of the goods, the seller is entitled to demand from the customer the costs charged by the carrier for the return of the goods to the seller. These costs represent
represents damage caused by the breach of the customer's legal obligations.
7. Rights arising from defective performance
7.1 Defective Performance. This section of the Terms and Conditions applies
to regulate the rights and obligations when asserting rights arising from defective performance in the sale
of goods between us as seller and the customer as buyer.
7.2 When defective goods can be claimed. You are obliged to inform us of any defects in the goods.
without undue delay after the defect has occurred. Otherwise, the court would not grant you the right to defective
You are entitled to claim a defect that occurs in consumer goods within 24 months of receipt of the goods .
This does not apply to goods for which a period within which the goods can be used is stated on the packaging, label, instructions accompanying the goods or in the advertising in accordance with other legal provisions. In this case, the provisions on the guarantee of quality apply.
(contractual guarantee).
7.3 What happens after 24 months?
After 24 months, claims for defects in the goods can no longer be made. If this is the case with the
goods, this period will be extended by the time in which you receive the goods
could not use because it was in the process of a justified complaint. Although we always try to handle complaints to your satisfaction, some goods may have to be returned in accordance with the
Instructions on the packaging/label/enclosed information must be followed - otherwise damage may occur.
7.4 Contractual guarantee. Has the relevant
Goods a voluntary contractual guarantee of more than 24 months from receipt
of the goods, you can claim defects of the goods during this period. The period is extended by the time
in which you could not use the goods because they were in the process of a justified complaint.
7.5 The condition is that the goods are defective. If
If the defect appears within 12 months of receipt of the goods, the goods are deemed
defective upon receipt, unless we can prove otherwise.
7.6 For which defects are we not liable? We are liable
You are not liable for defects in the following cases: 7.6.1 if the defect is present when the goods are taken over and for
a discount on the purchase price was agreed for this defect,
7.6.2 the defect on
Wear and tear due to normal use or is due to the nature
the goods,
7.6.3 caused by you and occurred due to improper storage , improper
Care, your intervention or mechanical
Damage , all in conditions not related to temperature,
Dustiness, humidity, other environmental influences and directly from us or the manufacturer
are intended (usually on the package leaflet / label of the product), or are made of
legal regulations,
7.6.4 Goods purchased by the customer
have been changed and the defect has arisen as a result of this change,
7.6.5 by using
of goods under conditions not related to temperature, dustiness, humidity,
chemical and mechanical environmental influences directly from the seller or
manufacturer, or arise from legal regulations,
7.6.6 the defect is due to an external
event beyond our control (e.g. natural event).
7.7 What do I have to do to claim a defect in the goods?
To assert your rights arising from defects in the goods, please contact us via your user account
on pelek.eu, then we will contact you and further
Arrange a process. Alternatively, contact us directly via our email address.
7.8 Confirmation of receipt of the complaint. After sending
We will contact you within 2 working days of your notification of the exercise of your right to complain.
The time of assertion of the complaint is considered to be the time at which we receive the data from you about
the assertion of the complaint regarding the goods.
7.9 Return of the goods to the seller. The goods
must be returned complete, undamaged (except for the defect complained about), ideally
in the original undamaged packaging so that we can comply with the principles of proper
We will take responsibility for the goods at our own expense to remedy the defect.
We will contact you to arrange the next steps.
7.10 Confirmation. Upon receipt of the complained
Goods, you will receive a confirmation of receipt of the complaint and its contents to the address you
sent to the specified email address.
8. Processing and termination procedures
the complaint
8.1 What influences my options. You have
the right to demand the elimination of the defect .
According to your choice you can choose:
8.1.1 Repair
of the goods; 8.1.2 delivery of new goods; or
8.1.3 Delivery of the missing part.
From your side, this should not be
disproportionate demand. If the repair of the goods is of considerable
would present difficulties or it is a disproportionate demand in relation to the value of the goods and the importance
We will inform you of the defect. We will do the same if we have to
after delivery of new goods as disproportionate to the defect in the goods or the value of the goods.
8.2 If the defect is a material breach of the contract. If the defect is a material breach of the contract
constitutes a breach of the purchase contract, you have the right
to withdraw from the purchase contract or to demand an appropriate reduction in the purchase price of the goods.
8.3 When is it possible to request a refund of the purchase price?
In some situations it will be possible to withdraw from the purchase contract and request a refund of the purchase price
This will not be possible if the defect in the goods is not significant. What situations exist,
in which you can withdraw from the purchase contract and request a refund of the purchase price:
8.3.1 we refuse to remedy the defect in the goods
or have not remedied this defect within a reasonable period of time;
8.3.2 from
our statement or from other circumstances it becomes apparent that the defect will not be remedied within a reasonable time or without significant difficulties for the buyer;
8.3.3 the defect in the goods occurs
repeatedly; or
8.3.4 it is a material breach
against the purchase contract.
8.4 When is it still possible to obtain a reasonable reduction
of the purchase price of the goods? In some situations, you will still be required to pay a reasonable
You can demand a reduction in the purchase price. This will not be possible if the defect in the goods is not significant.
What situations exist in which you can demand a reasonable reduction in the purchase price?
8.4.1 we refuse to remedy the defect in the goods
or have not remedied this defect within a reasonable period of time;
8.4.2 from our
explanation or other circumstances it becomes obvious that the defect cannot be remedied within a
is remedied within a reasonable time or without significant inconvenience to the Buyer;
8.4.3 the defect in the goods occurs
repeatedly; or
8.4.4 it is a material breach
against the purchase contract.
8.5 You inform us how the complaint will be handled. You are
obliged to inform us which right you have chosen in the event of defective performance, namely
of notification of the defect or without undue delay after notification of the defect. The choice made
You cannot change the product without our consent; this does not apply if you request the removal of a defect that turns out to be irreparable.
8.6 Return of the original goods. When processing
the complaint by delivery of new goods, you are obliged to return the originally delivered goods
(unless we agree otherwise). The customer cannot demand the delivery of new goods (and
cannot withdraw from the purchase contract) if he cannot return the goods in the condition in which
which he received them. This does not apply if you used the goods before discovering the defect
or the condition has changed when the defect was discovered. This also applies if the goods were returned without your
fault cannot be returned in its original condition.
8.7 When will the complaint process be completed? The complaint process will be completed within three weeks of the assertion of the right to claim for defects , unless we agree otherwise.
8.8 Completion of the complaint. If the goods complained about were sent to us by the carrier for the purpose of complaint, they will be
automatically to your address together with a confirmation of the date and type of processing
of the complaint, including confirmation of the implementation of the remedy and the duration of the complaint,
if necessary, with a reason for the rejection of the complaint.
8.9 Obligation upon acceptance of the goods complained about.
You are also obliged to check the completeness of the complained
Goods, in particular to check that the shipment contains everything it should contain.
Objections will not be considered.
9. Data protection
9.1 Guidelines for the processing of personal data. Further
Information about which personal data we process, how, for what purpose
Purpose and how long they are processed can be found in our processing guidelines
personal data.
10. Force majeure
10.1 What constitutes force majeure? For the purposes of these Terms and Conditions, any obstacle that is independent of our
will and prevents us from fulfilling our obligations, shall be considered force majeure, unless it is reasonably
we can be expected to avert, overcome or mitigate this hurdle or its consequences
or foresee. The effects that exclude liability
are limited only for the duration of the hurdle to which these effects are associated.
11. Alternative dispute resolution
11.1 Out-of-court dispute resolution. For out-of-court dispute resolution
Settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, VAT No.: 000 20 869,
Internet address: https://adr.coi.cz/cs . The platform for online dispute resolution
at the internet address https://ec.europa.eu/consumers/odr
can be used
Settlement of disputes between the seller and the customer arising from the purchase contract.
11.2 European Consumer Centre Czech Republic. The European
Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00
Prague 2, Internet address: https://evropskyspotrebitel.cz
is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21.
May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No.
2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
11.3 Complaints. Before you
If you wish to initiate out-of-court dispute resolution, we recommend contacting us at shop@pelek.eu . We always try to resolve the dispute first.
To resolve disputes amicably. Your complaints
will be sent within 2
working days (48 hours, this period may vary due to holidays and
extend public holidays that are customary in the Czech Republic).
12. Final provisions, including
applicable law and jurisdiction
12.1 Obligation to respect consumer rights. Should
a provision of these Terms and Conditions is contrary to the statutory provisions for the protection
of the consumer, the law prevails and we undertake to comply with it accordingly.
12.2 Invalid or ineffective provisions of the Terms and Conditions. If
If a provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning corresponds to the invalid
The invalidity or ineffectiveness of a provision
provision does not affect the validity of the remaining provisions.
12.3 Legal system. In the event of
an international element, we agree that our legal relations shall be governed by the law
of the Czech Republic, excluding all conflict of law provisions,
to another law. However, this choice of law may not affect the consumer
be excluded from the protection afforded by the provisions of the law of the country of his habitual residence. The Contracting Parties agree that
the application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded.
According to Article 6(2) of the Rome I Regulation, mandatory provisions of law must always be applied,
which would be applicable without this clause.
12.4 Disputes and jurisdiction. The contracting parties further agree that for the resolution of any disputes arising from the purchase contract, where a
international element, the local courts at our registered office shall always have jurisdiction. This does not affect the rights
the consumer in accordance with specific legal provisions.
12.5 If we have different terms for the conclusion
of the purchase contract. The provisions of the General Terms and Conditions are an integral part of the purchase contract.
Deviating provisions from the General Terms and Conditions may be agreed upon in the purchase contract. Deviating agreements
in the purchase contract take precedence over the provisions of the General Terms and Conditions.
12.6 Necessity of reading the Terms and Conditions for the conclusion of the purchase contract. Reading these Terms and Conditions is voluntary, but without reading them, unfortunately,
no purchase contract can be concluded.
12.7 Validity of the Terms and Conditions . These Terms and Conditions are valid from January 1, 2024 , and supersede any previous terms and conditions.