CANCELLATION POLICY /
RETURN CONDITIONS
CANCELLATION POLICY
Return policy – PRINCIPAL ELEKTRIK s.r.o.
1. General information
PRINCIPAL ELEKTRIK s.r.o.
Registered office: Osadní 869/32, 170 00 Prague, Czech Republic
Company ID: 03402614
Email: shop@pelek.eu
Phone: +420 774 242 766
2. Customer’s right of withdrawal
According to Section 1829 of the German Civil Code (BGB), the customer has the right to withdraw from the purchase contract within 14 days of receipt of the goods without giving any reason.
To exercise your right of withdrawal, please contact us by email or use the sample form below.
3. Return conditions
The goods must be returned undamaged, clean and, if possible, in their original packaging.
The customer has the right to unpack the goods after delivery and to properly inspect them to check their properties and functionality.
The goods must not show excessive signs of wear.
If the goods are damaged or defective during transport, please inform us immediately – your right of complaint remains unaffected.
4. Return
Please send the goods to the following address:
PRINCIPAL ELEKTRIK s.r.o.
Kirilovova 181
739 21 Paskov
We recommend that you include a copy of your invoice or order number.
5. Return costs
The customer shall bear the costs of return unless otherwise agreed.
In case of defects or incorrect delivery, the seller shall bear the shipping costs.
6. Fees for receiving goods
We do not charge any fees for receiving and inspecting returned goods.
7. Exchange of goods
An exchange for a different product or size is possible after prior agreement, provided the returned goods meet the above conditions (undamaged, unused or properly inspected).
8. Refund
The refund will be made no later than 14 days after receipt and inspection of the returned goods.
The money will be transferred to the same account from which the original payment was made, unless we agree otherwise.
9. Cancellation form
Sample cancellation form (send by email or enclose with the goods):
Address:
PRINCIPAL ELEKTRIK s.r.o.
Kirilovova 181
739 21 Paskov
Email: shop@pelek.eu
I hereby revoke the purchase contract concluded on [order date].
Order number: [please specify]
Customer's first and last name: [please specify]
Customer address: [please specify]
(Customer signature – only for written handover)
Date: [please specify]